Community Hub FAQ
Frequently Asked Questions
The Community Hub is AAUW’s database for members, supporters and other contacts. By setting up an account on Community Hub, you can manage your personal profile, renew your membership and donate. If you are an AAUW president/administrator, membership vice president or finance officer, you can also access your branch’s roster and manage memberships (join/renew/transfer members) and donations on behalf of others.
The Community Hub requires users to log in with an email address and password that you create.
Performing bulk renewals and donations means that you’re engaged in the process of renewing multiple memberships (or processing multiple donations) at the same time, on behalf of your branch members.
President/administrators, membership vice presidents or finance officers can access your branch’s roster and manage memberships (join/renew/transfer members) and donations on behalf of others.
President/administrators, membership vice presidents and finance officers can access the branch roster through their personal snapshot by choosing MY AFFILIATIONS from the menu on the left navigation.
Go to MY AFFILIATIONS > click the blue button to the right of your branch name to view the options > choose MANAGE ROSTER. Click EXPORT ROSTER to download and view member status.
The state leaders (president/administrator, finance, and membership) were added to all branch rosters as part of the expansion to their access rights within the new system. This allows state leaders to access and assist branches if needed with committee and membership management. The Export Branch Rosters now have a column Is State Manager added to help easily identify these leaders.
You can pay by debit, credit card or ACH through the Community Hub. Checks are also accepted but not encouraged. When sending checks, please send by certified mail for tracking purposes.
Currently, coupon codes are used for new joins who come in under the Shape the Future (STF) campaign. See instructions How to Add/Join New Members in the AAUW Community Hub.
Use the coupon code according to how many new members are being processed at the discounted rate as part of your transaction when you check out with your payment.
- For 1 ($33.50) = ShapeTheFuture2023
- For 2 ($67.00) = ShapeTheFuture2023x2
- For 3 ($100.50) = ShapeTheFuture2023x3
- For 4 ($134.00) = ShapeTheFuture2023x4
- For 5 ($167.50) = ShapeTheFuture2023x5
- For 6 ($201.00) = ShapeTheFuture2023x6
Use the instructions titled How to Add/Join New Members in the AAUW Community Hub
You’re searching for an existing member and joining them to your branch.
Dual members (those who belong to more than one AAUW branch affiliate) should self-renew so that they can process all of their memberships in a single transaction. If a dual member has paid you separately, you may add them to your roster without making a payment. Use the instructions on how to add a member detailed at How to Add/Join New Members in the AAUW Community Hub.
If you join between the 1st and 15th of the month, the current month is your expiration month.
If you join between the 16th and end of the month, the next month is your expiration month.
Existing members expire on June 30 each year and have a three-month grace period (until September 30) to renew and keep the same expiration month (June 30). Renewing after the grace period changes the expiration month.
New members expire 12 months from when they join and have a three-month grace period to renew and keep the same expiration month. In order for a new member to expire on June 30, they would need to renew after their grace period, but before the 16th of the month.
Current is when you are within the 12 months of the membership from start/join date to end/expire date. Grace is 90 days after the end/expire date where a member can still renew without lapse in the membership. Future is when the membership is renewed beyond 12 months.
To donate on behalf of your members online, see instructions for How to Handle Renewals and Donations in the AAUW Community Hub.
Please call us at 800.326.2289 to make the donation by phone. If you’d prefer to send a check, please provide us with USPS Priority Tracking and send payment to AAUW Inc., P.O. Box 98045, Washington D.C., 20090-8045.
Leaders can request National to file the 990N by logging in to their personal snapshot. Choose My Affiliations from the left menu. Next, click the blue button beside the affiliate name, then click Tax Information. Choose Add New Tax Details. Your submission is confirmation of your request and it remains on file viewable by other leaders within your affiliate. Once National files, the actual IRS filing results are emailed to the requesting officer and serves as proof of filing for the tax year. Leaders have until October 15 to request AAUW to file on their behalf.
Attending our virtual Office Hours is a great way to address more specific problems and questions you may have in your role as a member leader. These hour-long sessions take place every Thursday at 3:30 p.m. ET. You can sign up here.
Please visit our Community Hub Tools and Resources page for more detailed information and training videos.
Please do not attempt to process a payment if you believe it’s incorrect. Please send an email explanation to connect@aauw.org so that we can further assist you.
